SEO Client Success Advocate
Propellic Career Opportunity
Client Success Advocates (CSA)s are our answer to SEO account managers. Where another agency’s SEO account manager earns a commission for increasing client spend, our Client Success Advocates are paid above-market salaries, removing financial stability from the picture, and ultimately inviting the Client Success Advocate to put the client’s success front-and-center (hence, being an “advocate” for the client’s success).
At Propellic, we know we can only retain clients when we do two things better than other agencies: we deliver results, and we make the client experience painless. SEO Client Success Advocates are responsible for two metrics that relate back to our client retention philosophy:
The Client Success Advocate, as the primary point-of-contact for clients, and the person responsible for making sure we follow through on all we promise our clients is the guardian of both of these metrics.
The CSA’s core responsibilities can be described, from a high level, as follows:
The CSA is ultimately responsible (and will be held accountable) for the following metrics:
We feel that culture fit comes first, then motivation, then level of skill. This is because, while skill can be acquired, it is harder for one to become motivated where they once weren’t, and nearly impossible to mold one with a cultural disconnect into a culture fit.
If we are considering two candidates, one with culture fit and passion – but no skill, and a second with passion and skill – but no culture fit, we will welcome the candidate with culture fit, and provide the necessary training to bring her or him up to speed.
Employing a combination of one-on-one training and video courses we have invested in, we have the tools to teach the following skills that relate to this position:
You may have noticed that we don’t have training on how to build relationships. That is because, much as a result of our small size, we have not been able to pinpoint what helps develop the client-agency synergy that is so important for this position.
We believe that some of the best parts of an SEO Client Success Advocate’s job at Propellic are as follows:
It is only fair that we also talk about what makes this job difficult:
If you are still on-board after that, you may just have what it takes to join the Propellic family! And we’d be honored to have you –
We are looking for the best of the best to join our family. That means, without question, that the following qualities are required of all incoming team members:
If you do not have one (or multiple) of these qualifications under your belt, we still encourage you to apply if you align with everything else you’ve read. As we mentioned before, a skill can be acquired, culture fit can not:
Additionally, please let us know if you have experience with any of the tools mentioned in the section above.
Propellic was founded in 2014, hired its first Full-time team member in 2018, then the second in 2019, with a plan to add 3-4 more full-time team members in 2020. We don’t have the big budgets, nor the large group negotiating power of bigger agencies, so we make up for it in creative ways, with the understanding that our most valuable asset is having the right people in the right seats. Here are the benefits we currently offer:
In order to make the most of your position here at Propellic, we recommend the following books that will directly influence the way you work: